Due to the nature of digital files, no refunds are offered once a product is delivered.
One revision is included for custom projects unless otherwise stated. Additional revisions may incur extra cost.
If you did not receive your files or something is technically wrong, contact us through the site and it will be corrected quickly.
If your item arrives damaged, misprinted, or defective, Printful will replace it at no cost. You must report the issue within 30 days of receiving the product.
If Printful sends the wrong size or wrong item, they will replace it.
Because all merch is printed on demand, returns for wrong size choice, color preference, or general dissatisfaction are not accepted unless the item is defective.
If the carrier loses your package, Printful will investigate and replace it when eligible.
Once work begins or files are delivered, cancellations are not available.
Printful begins production quickly. If the order has already entered production, cancellation may not be possible.
Include the following:
Order number
Description of the problem
Photo evidence (for damaged or misprinted items)
Use the contact form on the site. We respond as fast as possible.
For refund or return questions, reach out through the contact page.
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